We try our very best to ensure that every item dispatched is correct and of the highest quality. However, unfortunately, mistakes do sometimes happen. Should you receive an incorrect or faulty item, please email us at firstname.lastname@example.org with this information ASAP, so that we can authenticate your return and we can quickly put things right!
We very much hope that you are pleased with your purchase from Bettie Vintage. However, if in the unlikely event, you would like to return/exchange. We are happy to refund your purchase which is under the time frame of 14 days for a full refund and 28 days for exchange or credit note,please pay attention to the following facts that all return/exchange articles are:
- Original condition as how you received it, i.e. in their original packaging, unworn, unwashed & clean.
- The fitting tag must be intact to the product.
- Complete with their original labels and tags.
- Free from hairs, perfume, fluff, any make-up marks and odour.
- Complete the return form providing the name and order number.
We recommend that you use a TRACKED SHIPPING SERVICE to return your goods as we are not liable for goods lost/delayed in the post.
Unless an item is faulty, incorrect or damaged on arrival, you are responsible for the cost of your return. In the unlikely instance that you receive an item that is faulty, incorrect or damaged, we are happy to cover the cost of your return, no matter where you are in the world.
To make a return, please follow the directions on the returns form found in your parcel.