Deliveries & Returns
During this difficult time, all orders will be fulfilled as normal and sent out on time. All our parcels are sent out via Royalmail and they are operating as normal.
To help our customers, we have temporarily extended our return period to 60 days (instead of the usual 30 days). Your satisfaction is and will continue to be our highest priority!
We are taking our responsibilities very seriously and strictly following government, WHO and Public Health England guidelines on safety. We also monitor changes to the guidelines on a daily basis, to ensure that we implement any further necessary actions as soon as they are required.
TAKE CARE & STAY SAFE
Stay at home, Protect the NHS, Save lives
We aim to dispatch all orders same day and our order cut-off time is 14:00 GMT
UK CUSTOMERS: We post all our items via FREE SECOND class delivery after receiving cleared payment ensuring that you do not have to wait any longer for your new purchase. If you do require your fab new purchase even sooner than this we can offer you an express FIRST class delivery for £1.99. Typically if orders are placed before 2 pm.
INTERNATIONAL CUSTOMERS: We send all parcels outside of the UK via International Signed for delivery service for a small charge of:
Ireland, France & Germany – £4.99
Rest of EU – £6.99
Rest of the world – £9.99
This service is the fastest available so you don’t have to wait to receive your fab new purchase! Expected delivery is 3-5 working days of receiving cleared payment.
We use Royal Mail to send all items and whilst they are extremely efficient there can be some delays. Please be assured that we solve all problems. Please contact us after 1 week to give it a chance to arrive. We also recommend that you check with your local sorting office because if you weren’t in whilst delivery was attempted, your parcel would have been sent there for you to collect. If it is not collected and returned to us, we will require a postage payment to re-send your item. If your item hasn’t arrived after 15 working days (28 days for International customers) it will be considered lost in the post and we will file a claim with Royal Mail and send you a replacement.
We try our very best to ensure that every item dispatched is correct and of the highest quality. However, unfortunately, mistakes do sometimes happen. Should you receive an incorrect or faulty item, please email us at firstname.lastname@example.org with this information ASAP, so that we can authenticate your return and we can quickly put things right!
We very much hope that you are pleased with your purchase from Bettie Vintage. However, if in the unlikely event, you would like to return/exchange. We are happy to refund your purchase which is under the time frame of 60 days for a full refund and 60 days for exchange or credit note, please pay attention to the following facts that all return/exchange articles are:
- Original condition as how you received it, i.e. in their original packaging, unworn, unwashed & clean.
- The fitting tag must be intact to the product.
- Complete with their original labels and tags.
- Free from hairs, perfume, fluff, any make-up marks and odour.
- Complete the return form providing the name and order number.
We recommend that you use a TRACKED SHIPPING SERVICE to return your goods as we are not liable for goods lost/delayed in the post.
Unless an item is faulty, incorrect or damaged on arrival, you are responsible for the cost of your return. In the unlikely instance that you receive an item that is faulty, incorrect or damaged, we are happy to cover the cost of your return, no matter where you are in the world.
To make a return, please follow the directions on the returns form found in your parcel.